Gaming OGL/2017/6110/219+64 9 914 9452
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Spinight Casino Support Desk

No Queues, No Waiting: Contact Spinight Casino

Around the clock, our team answers on live chat, by e-mail and on the phone, every day of the year.

Talk to Support 18+ only, play within your means
Paid out today
215,202 NZ$
2,934 Playing now
Gaming Control Board license OGL/2017/6110/219, audited by eCOGRA and SIQ.
NZ$24M paid weekly, withdrawals up to NZ$88,000 per transaction.
Bank-grade data protection on every deposit, spin, and withdrawal.
Channel Guide

You Have a Question and No Time to Spare

Choose the route that matches your question and see how soon a person replies.

Need an Answer in Minutes?
Mid-play, when a bonus will not load, chat is fastest: an agent usually replies in three minutes and can stay with you until the issue closes.
Start Chat
Where Do I Send Documents?
Send statements and account details to [email protected]; it suits anything needing screenshots, and replies typically land within twenty-four hours.
Write to Us
When You Would Rather Speak
Call +64 9 914 9452 (NZST) when talking is easier, say for a blocked withdrawal; most callers get an agent within five minutes.
Call Us
Local Details

Before You Call, Check These Local Details

When you want the local number, the licensing facts or outside help closer to home, this is where to look.

Reach Us

NZ phone+64 9 914 9452
Time zoneNZST
LanguagesEnglish, German, Finnish, Norwegian
E-mail[email protected]

Supervision

LicenceGaming Control Board Curaçao, OGL/2017/6110/219

Outside Help

Gambling helpProblem Gambling Foundation of New Zealand, Gambling Helpline New Zealand, Gamblers Anonymous New Zealand

Gather Your Details Before You Contact Us

Keep these details close and your first message is the one that solves it.

  • Registered e-mail address on the account
  • Photo ID and proof of address
  • Payment card image, if asked
  • Short summary of the issue
  • Screenshots with the date and time
You Are Unsure Where to Write

Written to the Wrong Team, Waiting Twice as Long

Match your question to the right inbox and your reply arrives without being passed around.

Account

General support[email protected]
Document checks (KYC)[email protected]

Money

Deposits and withdrawals[email protected]

Other

Complaints[email protected]
Privacy and data[email protected]
Business and partnerships[email protected]
Six Operator Details

Spinight Casino N.V. Runs This Site

Use this block the moment you want to know whose name sits behind your account.

Company

Legal nameSpinight Casino N.V.
Company number493093 (Curaçao)
AddressDr. M.J. Hugenholtzweg, Willemstad

Licence

RegulatorGaming Control Board Curaçao
Licence numberOGL/2017/6110/219

Written Contact

Support e-mail[email protected]
Know When Someone Answers

It Is Late in Auckland and You Need an Answer

Nothing here is left to guesswork, so you can plan your night around the reply.

Live Chat

Live chat hours24/7
Live chat reply3 minutes
Time zoneNZST

E-mail

E-mail address[email protected]
E-mail reply24 hours

Phone

Phone number+64 9 914 9452
Phone wait5 minutes
Spinight Casino Complaints Path

Send Your Complaint to Support First

This block settles where a complaint goes, what you get back and who reviews it last.

When a Reply Missed the Point
Write to [email protected] with your account e-mail, the date and a short account of what went wrong. Support never asks for your password, so leave it out of the message.
What Comes Back to You?
Within 24 hours a reference number lands in your inbox, and the same reply sets out what the team can do. Quote that number in every later message so nothing restarts.
Where Does It Go Next?
Ask for the case to go to a supervisor if the first reply does not resolve it. A senior staff member then reviews the whole exchange and answers you in writing.
Take It to the Regulator
Should the case stay open, send it to the Gaming Control Board Curaçao, the regulator named above, with your reference number. That route sits outside the casino and closes the process.
Skip the Queue

The Questions Players Ask Us Most?

From the first minute, Spinight Casino has answered players in plain words rather than scripted lines.

trustHow quickly can my account actually be shut?+
Within minutes of your request, a chat agent can close the account and confirm it in writing. Any pending withdrawal is still processed to the method you used, and setting a self-exclusion on top keeps the door shut if you want a longer break.
trustWhat happens when I take a complaint to the regulator?+
When a dispute cannot be settled with us, you may take it to the Gaming Control Board Curaçao, which regulates Spinight Casino N.V. under license OGL/2017/6110/219, company number 493093. Complaints reach the regulator once our own process has run its course and the outcome has been issued to you.
trustDo I need to call during New Zealand business hours?+
Do I need to wait for business hours? No. Live chat, e-mail at [email protected] and the phone line on +64 9 914 9452 all run around the clock, seven days a week, in English, German, Finnish and Norwegian. Someone is at the desk at three in the morning as well as on a Sunday.
trustCan I ask for my data to be wiped entirely?+
Can I see everything you hold on me? Yes, and you can ask for a copy or for deletion by writing to [email protected] from your registered address. Records we must keep under Curaçao licensing rules stay on file, and we tell you plainly which ones fall outside a deletion request.
trustCan I get help without sharing my login details?+
Can I skip the password step? Always. Nobody at Spinight Casino will ever ask for it, so an agent identifies you through your registered e-mail plus a recent deposit amount, the last four digits of a payment card, or your date of birth. Share only what you are comfortable giving.
trustWhere do I turn if the first answer misses the mark?+
Where do you go when a reply falls short? Send the exchange to [email protected] and a senior handler reviews the case afresh, usually within a day, before any final position is set. Should that still leave you unsatisfied, the Gaming Control Board Curaçao is the next step.

Spinight Casino Points You Outside

Independent organisations help with gambling problems and cost you nothing. They work outside Spinight Casino and speak plainly with anyone in New Zealand about limits, debt or a habit that has stopped feeling like play.

Problem Gambling Foundation of New Zealand. Confidential counselling and practical guidance for anyone in New Zealand affected by their own or someone else's gambling.

Gambling Helpline New Zealand. Free, anonymous phone support staffed by trained counsellors for players and their whānau, day or night.

Gamblers Anonymous New Zealand. Peer-led meetings where people share their experience of problem gambling and work through recovery together.

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